Communication & Messaging
Multi-channel communication solutions including SMS, WhatsApp, email automation, and real-time messaging.
Effective communication is the foundation of great customer relationships and efficient internal operations. At Porter Phillips, we build multi-channel communication platforms that help businesses reach their customers through SMS, WhatsApp, email, push notifications, and real-time messaging. Based in Selby, North Yorkshire, we create solutions that automate routine communications, personalise customer interactions, and ensure your messages reach the right people through the right channels at the right time.
SMS and WhatsApp Integration
We integrate SMS and WhatsApp messaging into your business applications using Twilio, Azure Communication Services, and the WhatsApp Business API. Our solutions handle transactional messages (order confirmations, appointment reminders, delivery updates), promotional campaigns, and two-way conversational messaging. We build intelligent routing that sends messages through the most appropriate channel based on customer preferences and message type. Our messaging infrastructure handles high volumes reliably, with delivery tracking, retry logic, and comprehensive analytics.
Email Automation and Marketing
We build email automation platforms that go far beyond simple newsletters. Our solutions create personalised email journeys triggered by customer behaviour, lifecycle events, or business workflows. Using SendGrid and Azure Communication Services, we deliver transactional emails (receipts, notifications, password resets) with near-instant delivery, and marketing emails with dynamic content, A/B testing, and detailed engagement analytics. We handle deliverability optimisation, list management, and compliance with UK data protection regulations.
Real-Time Messaging
For applications that need instant communication, we build real-time messaging systems using SignalR and WebSockets. Live chat for customer support, in-app messaging between users, real-time notifications, and collaborative features — our solutions deliver messages instantly with minimal latency. We implement presence indicators, typing notifications, message persistence, and offline message queuing to create messaging experiences that feel responsive and reliable.
Microsoft Teams Integration
For businesses running on Microsoft 365, we build Teams integrations that bring your business processes into the tools your team already uses. Custom bots that answer common queries, automated notifications from your business systems, approval workflows within Teams channels, and custom tabs that surface relevant data — we extend Teams to become the central hub for your team's daily operations. This reduces context switching and ensures important information reaches the right people without requiring them to log into multiple systems.
Customer Support Platforms
We build multi-channel customer support platforms that aggregate messages from email, SMS, WhatsApp, live chat, and social media into a single unified inbox. Support agents can manage all customer conversations from one interface, with full conversation history, customer context, and internal collaboration tools. We implement ticket routing, priority management, SLA tracking, and automated responses for common queries to help your support team deliver faster, more consistent service.
Key Benefits
Multi-channel messaging from a single platform
Automated communication workflows triggered by events
Real-time messaging with instant delivery
Microsoft Teams integration for internal workflows
Unified inbox for customer support across all channels
GDPR-compliant messaging with consent management
Technologies We Use
Frequently Asked Questions
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